During the 6 months we worked to implement more customer focus in our business unit with 8 managers and 50 employees in 6 departments, we increased revenue by 25% and created 20% greater customer and employee satisfaction.

As facilitator and my personal advisor, Henrik was inspiring, targeted and empathetic. He has a natural authority and credibility and creates a “confidential space” that made a good and safe atmosphere for all participants in the change process.

Henrik found a good balance between ensuring continuity and showing perseverance to keep focus on the goal ensuring a seemless implementation.